tkpak Terms & Conditions

1. Eligibility & Age Requirements

A minimum age requirement applies to use the tkpak platform. No person may create an account or use any service on this platform unless the following conditions are met:

• You must be 21 years of age or older. This platform is open only to those aged 21 and above.
• You must register in a personal capacity (on your own behalf) — not on behalf of any third party.
• All information you provide must be accurate, complete, and up to date.
• You have not previously been banned from tkpak for any reason.

2. Account Registration & Management

2.1 Registration Process

Each user may create only one account. Creating multiple accounts under the same name or from the same device and IP address is strictly prohibited. Providing your correct name, mobile number, and other details at registration is mandatory.

2.2 Account Security

Keeping your login credentials (username and password) completely confidential is your responsibility. You are fully responsible for all activity carried out from your account. If you believe your account is being used without authorisation, notify the tkpak support team immediately.

• Do not share your password with anyone.
• If you log in on a public device, log out when your session ends.
• Notify tkpak if any of your account details change.
• The account may not be transferred to any third party.

2.3 Identity Verification (KYC)

To ensure safe and transparent service, tkpak may conduct identity verification at any time. A national identity card, passport, or other government-issued document may be requested. If the required documents are not provided within the specified time, the account may be temporarily suspended.

3. Deposits & Withdrawals

3.1 Deposits

The following payment methods may be used to deposit funds on the tkpak platform: bKash, Nagad, Rocket, and bank transfer (Islami Bank, Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks). Only these methods will be accepted.

• Deposits must be made only from a payment account registered in your own name.
• Depositing from a third-party account is prohibited.
• Deposited funds will be credited to your account immediately or within a short time; contact support if there is any delay.

3.2 Withdrawals

Withdrawals are processed through the same methods: bKash, Nagad, Rocket, and bank transfer. Withdrawal processing is generally completed within 15 minutes to 2 hours.

• Withdrawals may only be made from verified accounts.
• Withdrawals may be temporarily held if the wagering requirements linked to a bonus have not been met.
• If fraud is suspected, tkpak may hold a withdrawal and conduct an investigation.
• Users may cancel a withdrawal request within a defined window — however, once processing has begun, cancellation is no longer possible.

4. Bonuses & Promotional Offers

4.1 Welcome Bonus

tkpak offers a 120% welcome bonus on the first deposit, up to a maximum of ৳8,000. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200. A deposit of ৳14,000 or more earns the maximum bonus of ৳8,000, giving a total balance of ৳22,000.

4.2 Wagering Requirements

All bonus funds must meet a 25x wagering requirement before withdrawal. The wagering requirement is calculated on the bonus amount only — not on the combined total of deposit and bonus.

4.3 General Bonus Terms

• Each bonus offer has its own validity period; if the wagering requirement is not met within the specified time, the bonus will be cancelled.
• A bonus offer may not be used more than once or across multiple accounts.
• Bonus funds cannot be withdrawn directly — only winnings generated after meeting the wagering requirement are withdrawable.
• tkpak reserves the right to modify or withdraw any bonus offer.
• Taking part in fraudulent activity to obtain bonuses is a punishable offence and may result in account closure.

5. Gaming Rules & Fair Play

All games and sports betting activities on the tkpak platform are conducted under fair play principles. Game outcomes are determined by Random Number Generator (RNG) technology, which is entirely impartial.

• Each game has its own rules; it is the user's responsibility to understand the rules before playing.
• If a technical fault makes a game outcome uncertain, the round in question will be deemed void and the staked amount will be refunded.
• If your internet connection drops during a game, the result will be saved on the server.
• For sports betting, bets will be settled only after the result has been officially announced.
• Using any software or automated tools to gain a strategic advantage is strictly prohibited.

6. Prohibited Activities

Engaging in any of the following activities on the tkpak platform is strictly prohibited and may result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Registering with a false identity or forged documents.
• Using the platform for money laundering or any illegal purpose.
• Fraudulently claiming bonuses or promotional offers.
• Using automated bots, hacking software, or intrusive technology.
• Harassing, intimidating, or deceiving other users.
• Coordinated attacks against tkpak or exploiting system vulnerabilities.
• Making deposits using a third-party payment account.

7. Privacy & Data Protection

tkpak is committed to protecting your personal information. We keep all data secure using SSL encryption technology. Full details on how your information is collected, used, and stored are available in our Privacy Policy.

• Your personal information is not sold to third parties for marketing purposes.
• Information necessary for identity verification and security is retained.
• Information may be shared with authorities where required by law.
• You may request a correction of your information at any time.

8. Responsible Gaming

tkpak believes that gaming should be for entertainment purposes only. We are committed to responsible gaming principles and encourage our users to maintain healthy gaming habits.

• You may set daily, weekly, or monthly deposit limits on your account.
• A "cooling-off" feature is available for a temporary break.
• A Self-Exclusion option is available for a longer-term break.
• If you notice signs of gaming addiction, contact the support team immediately.

For more details on responsible gaming, visit our Responsible Gaming page.

9. Account Suspension & Closure

9.1 Closure at the User's Request

You may close your account at any time by contacting the support team. Any available balance must be withdrawn before the account is closed. If bonus-related conditions have not been met, the bonus portion will be cancelled, but your own deposited funds will be returned.

9.2 Suspension or Closure by tkpak

tkpak may unilaterally suspend or permanently close an account in the following circumstances:

• Serious breach of the Terms.
• Suspicious activity related to fraud or money laundering.
• Registration using false information.
• Failure to complete identity verification.
• Instructions from law enforcement authorities.

For permanently closed accounts, your own deposit is refundable if there is no evidence of fraud. Bonus funds and any winnings earned from bonuses will not be refunded.

10. Limitation of Liability

tkpak makes every effort to provide its service safely and without interruption. However, tkpak will not be responsible for the following:

• Game sessions being disrupted due to internet disconnection or technical errors.
• Delays or issues related to third-party services (payment gateways, game providers).
• Unforeseen circumstances (natural disasters, power outages) that cause disruption to the service.
• Losses caused by the user's own device or network problems.
• Account information being leaked due to the user's own negligence.

tkpak is committed to maintaining service quality and resolving any issues promptly. If you experience a problem, please contact the support team.

11. Dispute Resolution

If you have any dispute or complaint, you are requested to first contact tkpak's support team directly. We believe most matters can be resolved through discussion.

• Submit your complaint via live chat or email ([email protected]).
• An investigation will be started as soon as possible from the date the complaint is submitted.
• During the investigation, the relevant account or transaction may be temporarily suspended.
• tkpak's decision is final and binding on all parties.
• In disputes regarding game results, server logs will be considered as the final evidence.

12. Contact & Support

Our 24/7 support team is always ready for any questions or comments regarding these terms. We provide assistance in both Bengali and English.

• Live Chat: Log in to the tkpak platform and chat with us directly — 24 hours a day, day and night.
• Email: [email protected]

The latest version of these terms will always be available on this page. In the event of important changes, we will endeavour to notify registered users. We recommend visiting this page regularly.