tkpak Privacy Policy — Your Information Kept Safe

Section 1

Introduction & Scope

tkpak is a safe and reliable online gaming platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") provides full details on how we collect, process, store, and protect your information when you use tkpak's website and all associated services.

By using this platform, you will be considered to have agreed to the terms described in this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy applies to all registered members, visitors, and any person who interacts with tkpak.

This Policy should be read together with tkpak's Terms & Conditions. Both documents together form the complete terms of our service.

Section 2

What Information We Collect

tkpak collects the following types of information to provide its services and improve the user experience. We collect only the information that is reasonably necessary for the proper operation of our services.

2.1 — Personal Identity Information

During account registration and management, we collect the following information:

Full name and username
Email address
Date of birth (for age verification)
Phone number
Residential address
National ID card or passport details (may be required during identity verification)

2.2 — Financial Information

To process transactions, we record the following financial information:

bKash, Nagad, or Rocket account numbers (for transaction purposes)
Bank account details (for bank transfers)
Deposit and withdrawal history
Wallet balance and transaction records

Financial information is always transferred via SSL encryption and stored on secure servers.

2.3 — Technical & Usage Information

Our platform automatically collects the following information:

IP address and device identifier
Browser type and version
Operating system
Duration and type of page visits
Referring website information
Game session data and betting history

Section 3

Purpose of Data Use

tkpak uses the information collected for the following purposes. Each purpose is legitimate and necessary for the delivery of our services:

3.1 — Service Delivery & Operations

Creating, verifying, and managing accounts
Processing deposit and withdrawal transactions
Providing and managing bonuses and rewards
Running the VIP membership programme
Keeping gaming services running without interruption

3.2 — Security & Fraud Prevention

Detecting and preventing fraudulent activity
Preventing unauthorised access to accounts
Complying with anti-money laundering regulations
Ensuring age verification

3.3 — Customer Support

Providing assistance via live chat and email
Resolving complaints and requests
Sending important account-related notifications

3.4 — Service Improvement

Analysing and improving the user experience
Testing new games and features
Identifying and resolving technical issues
Monitoring responsible gaming programmes

Section 4

Data Storage & Security

tkpak uses the latest technology and security measures to protect your personal information. We follow industry-standard security practices to keep your information safe at all times.

All data transfers are secured with 256-bit SSL encryption
Sensitive information is stored in encrypted format on secure servers
Access control systems ensure only authorised staff can view data
Regular security audits and vulnerability assessments are conducted
Automated alert systems are active for suspicious access attempts
Data backups are stored in secure, geographically separate locations

Please note, however, that no method of transmitting information over the internet or electronic storage is 100% secure. We make every effort to ensure the best possible protection of your information, but absolute security cannot be guaranteed. You are also responsible for keeping your password secure.

Section 5

Sharing Data with Third Parties

tkpak never sells your personal information to third parties for commercial purposes. However, certain information may be disclosed in the following circumstances:

5.1 — Service Provider Partners

Necessary information may be shared with payment processors, technology infrastructure providers, and game software providers. These partners provide services on behalf of tkpak and are contractually bound to maintain the same privacy standards.

5.2 — Legal Obligations

Information may be disclosed in accordance with applicable law in response to a court order, a request from a law enforcement agency, or to fulfil a legal obligation. In such cases, we will disclose only the information that is required.

5.3 — Fraud Prevention

Necessary information may be disclosed to regulatory authorities to prevent fraud and money laundering. This is part of our legal obligations.

tkpak never sells your information to third parties for marketing or advertising purposes.

Section 6

Cookies & Tracking Technology

Cookies and similar tracking technologies are used on the tkpak website. Cookies are small text files stored in your browser that help us remember your preferences and improve our services.

6.1 — Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, verify security, and save your preferred language and settings.

6.2 — Analytics Cookies

These cookies help us understand how users interact with our platform. Based on this information, we improve our services and the user experience.

6.3 — Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may limit certain website functions and you may not be able to use all services properly.

Section 7

Your Rights

As a tkpak user, you have the following rights over your personal information. We respect these rights and try to respond to your requests within a reasonable time:

Right of Access: You can find out what information we hold about you and request a copy of that information.
Right to Rectification: If your information is incorrect or incomplete, you can request a correction or update.
Right to Erasure: In certain circumstances you can request that your information be deleted, however some information may be required to be retained to fulfil legal obligations.
Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
Right to Portability: You can request the information you have provided in a structured, readable format.
Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, contact us directly: [email protected]

Section 8

Protection of Minors

tkpak provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors. Age is verified during the registration process and we monitor the age of all users.

If we learn that information from a minor has been collected by mistake, we will immediately close that account and delete all associated data. If a parent or legal guardian believes their minor child has registered on our platform, please contact us immediately.

For those aged 21 and above only — tkpak is committed to protecting minors.

Section 9

Data Retention Period

tkpak stores your personal information for as long as it is necessary or legally required to do so. The retention period depends on the type of information:

Account information: Retained while the account is active and for a specified period after closure to meet legal requirements.
Transaction records: Retained for the period required under financial regulations.
Communication history: Retained for the relevant period to maintain customer service standards and resolve disputes.
Technical logs: Retained for a limited period for security monitoring purposes.

Once the designated period has passed, or when the information is no longer needed, we securely delete it or transform it in a way that prevents any individual from being identified.

Section 10

Policy Changes

tkpak reserves the right to review and update this privacy policy from time to time. Changes to this policy may arise due to changes in the nature of the service, new legal requirements, or technological developments.

If any significant changes are made, we will notify you in the following ways:

A notification will be sent to your registered email address
A notification will be shown when you log in to the platform
The "Last Updated" date at the top of this page will be changed

If you continue using the platform after the updated policy takes effect, you will be considered to have agreed to the new policy. If you do not agree to the updated policy, please stop using the service and contact us.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below. Our privacy team is ready to assist you with any matter:

Email: [email protected]
Live Chat: Contact us 24/7 through the live chat section on the website

We provide support in both Bengali and English. We will resolve any privacy-related requests or complaints as quickly as possible.

Our support team is active seven days a week, twenty-four hours a day. Your privacy is our highest priority.

For more information about tkpak, visit our About Us page or find answers to common questions in our FAQ section.

tkpak's Privacy Policy